Please reach out to us by clicking on the below 'Chat with us' button and talk to us on WhatsApp.
43, New Cyber Valley Main Road, opp. World One School, Bikshapathi Nagar, Kondapur, Hyderabad, Telangana, India
Alternatively you can reach out to us at support@cricbattlegame.com for any queries Phone - +91-9063774032 (WhatsApp)
Visit our website and click on the download link to get the APK file. Once downloaded, open the APK file to install the game on your Android device.
The game is currently available only in India.
Yes, participants must be at least 18 years old to enter cash prize tournaments.
To deposit money, go to your wallet section, click on ‘Deposit’, enter the amount, choose your preferred payment method, and confirm the transaction. The balance will reflect in your wallet immediately upon successful payment.
Yes, your money is completely safe. We use secure payment gateways and follow strict compliance measures to protect your funds and personal information.
After the contest ends, your winnings will be calculated and automatically credited to your CBG wallet under the 'Winnings Cash' if you win the match
1. Complete your KYC by submitting your PAN and bank account details.
2. Once verified, go to the wallet section and click on ‘Withdraw’.
3. Enter the withdrawal amount and confirm your request.
4. Our team will process your request and deposit the money into your verified bank account within 1-3 business days
CBG takes fair play very seriously. We constantly monitor our users' gameplay for any cheat/ hacks or fraudulent activities. CBG reserves the right, without prior notice, to ban/ restrict any user who is found indulging in unfair practices.
Withdrawals are typically processed within 1-3 business days after your request reaches us. Processing times may vary on weekends and bank holidays.
Yes, KYC verification is mandatory for withdrawing your winnings. You’ll need to provide your PAN and bank account details for verification.
Go to the ‘KYC’ section in your profile and submit the details, including your PAN and bank account details. Our team will verify your information, and you’ll be notified once it’s approved.
KYC Rejection can be because of various reasons:
1. Incorrect or mismatched PAN or bank account details
2. Incomplete information
3. Please review your submission and try again, ensuring all details are accurate
Yes, you can update your bank account details, but it will require strict re-verification and will done on case-to-case basis. Reach out to our support team for the necessary change and they will guide accordingly
Entry fees are generally non-refundable unless the contest is canceled due to unforeseen circumstances because of a technical glitch on CBG
You can reach our customer support team through the 'Help' section in the app/ WhatsApp chat section on the website or via email at support@cricbattlegame.com
No, there is no additional fee on withdrawals. But we do deduct TDS as per the policies laid by the Income Tax Act. Refer the TDA calculation section of the website for more info.
Yes, you need to register an account to participate in tournaments and track your progress. Account creation is quite simple - all one has to do is register for CBG by verifying their phone number.
Yes, the APK file is secure and verified. We ensure that it is free from malware and viruses.
Entry fee can be paid using the UPI payment methods that we currently support. Alternatively, you can reach out to our support team and they will guide you with the payment and registration for the tournament.
No, an active internet connection is required to play the game, to participate in tournaments and update the leaderboard.
If you face any issues, please contact our customer support team via the 'Support' section inside the game as well as on the website or email us at support@cricbattlegame.com
Once a withdrawal request is submitted, it can only be canceled if it hasn’t been processed yet. Contact our support team immediately if you need to cancel a pending withdrawal.
Yes, we use advanced encryption and security protocols to ensure your personal and payment information is protected.
You will receive a notification within the game or via email with a link to download the latest APK version from our website.
Yes, your game progress is saved to your account, so you can reinstall the game without losing your data. So please ensure you are signing up and logging in again with the same phone number you first used
No, there are no limits on withdrawal requests
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